Refund Policy

We have a [30-day] return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tengqudzsw@outlook.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returned items would be shipped to the following address:

                  Room 207, Building 2, Hua'ao Kechuang Park, No. 100 Shizhong Er Road, Huijiang Village, Panyu District, Guangzhou, Guangdong, China.

Attn: Zhang (Tel: +86 17278729131)

The following reasons are covered by our 30 day FULL COVERAGE Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees) 

1  The product customization information does not match or there's an error in customization.

2  We sent the wrong order or item(s), you received any broken items, or the quality of the product you received is poor/defective.

3  Unclear pictures rendering or lettering

4  Wrong or mismatched size.

The following reasons are NOT covered by our 90 day return policy. We are not liable for these issues.

1  Products that exceed the return processing time limit (30 days after the order is signed).

2  The non-quality issue for personalized products.

3  Product damaged by misuse, mishandling, or poor maintenance.

4  Items that have been worn, or soiled and damaged resulting from customer's handling. 

5  Chose the wrong size for the product.

6  Personal Reasons due to personal taste, change of mind etc.

7  Partial returns or exchange of products from a set item is not acceptable.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Precautions for return and exchange

1  Items that are being returned should be new and unworn. They should be kept in its original condition in which you received.

2  Coupon codes expires after using cannot be restored after return.

3  For personalized products, if you need to cancel or replace the product or replace the personalized content. You will have to pay 30% of the product price as the customization fee. (Special note: Even if you contact us immediately after placing the order to cancel/modify, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.)

4  The return packaging must use the original packaging, and the packaging should be intact.

5  Return address: Room 207, Building 2, Hua'ao Kechuang Park, No. 100 Shizhong Er Road, Huijiang Village, Panyu District, Guangzhou, Guangdong, China. Tel: +86 17278729131

6  We reserve the right to make any changes to this policy at any time. Notification of any changes will be posted on this page. If you have any questions about cancellations or any of our other policies, please contact our customer service.