30-day postage paid returns
        Free shipping special for you
            30-day postage paid returns
                Free shipping special for you
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                  Our designs focus on what you need.
                  CONTACT US CANCEL / RETURN CHANGE SHIPPING CHANGE PRODUCTS

                  Return/Exchange Policy

                  30 DAYS Return/Exchange Policy

                  We support a 30-day return policy.
                  We support a 30-day return policy.

                  Return & Exchange Service Procedure

                  STEP 1

                  Contact Customer Service and request return detail.
                  Need Instant Help? Start Here (24/7, No Wait—Faster Than Email) 

                  Email: tengqudzsw@outlook.com

                  Contact Customer Service and request return detail.
                  Need Instant Help? Start Here (24/7, No Wait—Faster Than Email) 

                  Email: tengqudzsw@outlook.com

                  STEP 2

                  Customer will receive an email notification once your request is approved.

                  Customer will receive an email notification once your request is approved.

                  STEP 3

                  The customer packs the package and sends it.

                  The customer packs the package and sends it.

                  STEP 4

                  Get Refund or Replacement after we receive the products.

                  Get Refund or Replacement after we receive the products.

                  FULL COVERAGE Return/Exchange Policy

                  The following reasons are covered by our 30 day FULL COVERAGE Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees)
                  The following reasons are covered by our 30 day FULL COVERAGE Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees)
                  1  The product customization information does not match or there's an error in customization.
                  1  The product customization information does not match or there's an error in customization.
                  2  We sent the wrong order or item(s), you received any broken items, or the quality of the product you received is poor/defective.
                  2  We sent the wrong order or item(s), you received any broken items, or the quality of the product you received is poor/defective.
                  3  Unclear pictures rendering or lettering
                  3  Unclear pictures rendering or lettering
                  4  Wrong or mismatched size.
                  4  Wrong or mismatched size.

                  NO RETURN & EXCHANGE

                  The following reasons are NOT covered by our 30 day return policy. We are not liable for these issues.
                  The following reasons are NOT covered by our 30 day return policy. We are not liable for these issues.
                  1  Products that exceed the return processing time limit (30 days after the order is signed).
                  1  Products that exceed the return processing time limit (30 days after the order is signed).
                  2  The non-quality issue for personalized products.
                  2  The non-quality issue for personalized products.
                  3  Product damaged by misuse, mishandling, or poor maintenance.
                  3  Product damaged by misuse, mishandling, or poor maintenance.
                  4  Items that have been worn, or soiled and damaged resulting from customer's handling. 
                  4  Items that have been worn, or soiled and damaged resulting from customer's handling. 
                  5  Chose the wrong size for the product.
                  5  Chose the wrong size for the product.
                  6  Personal Reasons due to personal taste, change of mind etc.
                  6  Personal Reasons due to personal taste, change of mind etc.
                  7  Partial returns or exchange of products from a set item is not acceptable.
                  7  Partial returns or exchange of products from a set item is not acceptable.

                  Precautions for return and exchange

                  1  Items that are being returned should be new and unworn. They should be kept in its original condition in which you received.
                  1  Items that are being returned should be new and unworn. They should be kept in its original condition in which you received.
                  2  Coupon codes expires after using cannot be restored after return.
                  2  Coupon codes expires after using cannot be restored after return.
                  3  For personalized products, if you need to cancel or replace the product or replace the personalized content. You will have to pay 30% of the product price as the customization fee. (Special note: Even if you contact us immediately after placing the order to cancel/modify, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.)
                  3  For personalized products, if you need to cancel or replace the product or replace the personalized content. You will have to pay 30% of the product price as the customization fee. (Special note: Even if you contact us immediately after placing the order to cancel/modify, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.)
                  4  The return packaging must use the original packaging, and the packaging should be intact.
                  4  The return packaging must use the original packaging, and the packaging should be intact.
                  5  Return address: Room 207, Building 2, Hua'ao Kechuang Park, No. 100 Shizhong Er Road, Huijiang Village, Panyu District, Guangzhou, Guangdong, China. Tel: +86 17278729131
                  5  Return address: Room 207, Building 2, Hua'ao Kechuang Park, No. 100 Shizhong Er Road, Huijiang Village, Panyu District, Guangzhou, Guangdong, China. Tel: +86 17278729131
                  6  We reserve the right to make any changes to this policy at any time. Notification of any changes will be posted on this page. If you have any questions about cancellations or any of our other policies, please contact our customer service.
                  6  We reserve the right to make any changes to this policy at any time. Notification of any changes will be posted on this page. If you have any questions about cancellations or any of our other policies, please contact our customer service.

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                  RETURN & EXCHANGE

                  within 90 days
                   
                  within 90 days
                   

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                    Unit E121, Room 213, 2nd Floor, No. 269 Nanda Highway, Dashi Subdistrict, Panyu District, Guangzhou, Guangdong, China.
                    +86 17278729131
                    tengqudzsw@hotmail.com
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